Access Codes

How do I get an access code so I can register?

Your new textbook contains an access code. The code might be inside the textbook or on a separate card packaged with the book. If you did not buy a new textbook, you may be able to purchase an access code separately from your bookstore. Access codes can be used only once.

You may also be able to buy course access online with a credit card or PayPal account when you register.

Note: If you are enrolling in another CourseCompass course based on the same textbook used in your current or previous course, you may not need to make a purchase. In the following cases, you need only a new course ID from your instructor:

• You are switching to a different section of the same course.
• You are retaking the same course.
• You are enrolling in the next semester of a multisemester course.

If your course meets these criteria, enroll in the new course through the Pearson Account Summary. For directions, see Getting Started.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

What should I do if I need an access code for a multisemester course?

In general, multisemester courses use the same textbook throughout. Check with your instructor to see whether your next semester course uses the same online course materials as the previous semester. If it does, you do not need a new access code or payment to enroll. You can log in at Pearson Account Summary and click the Enroll in a Course button. Follow the on-screen instructions to enroll using the new course ID provided by your instructor.

If your second semester course materials do not match those for your previous course, you will need to purchase access. You can buy a new textbook, which will include an access code, or you may be able to buy an access code separately from your campus bookstore. You may also be able purchase access online during registration.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

What should I do if my access code has already been used?

Access codes can be used only once. If you already used your access code by registering and enrolling in your course, you can simply log in at www.coursecompass.com and begin using CourseCompass.

If you are enrolling in a subsequent semester of a multisemester course, you can enroll without an access code. Enroll in the new course through the Pearson Account Summary.

If you are enrolling in a new course in a different subject, you must provide a new access code or buy access online. For help, see Getting Started.

Need more help? Visit Getting Started or see a detailed answer on the Pearson Customer Technical Support site.

How do I register and enroll in a CourseCompass course?

Before you register, make sure you have:

• A valid email address
• The course ID for your CourseCompass course (get this from your instructor)
• A student access code or a valid credit card or PayPal account

A new textbook contains a student access code. The code might be in the textbook or on a separate card packaged with the book. If you did not buy a new textbook, you may be able to purchase an access code separately from your bookstore. You may also be able to buy course access online during registration with a credit card or PayPal account.

• If you have an access code, follow the instructions for registering with an access code.
• If you need to purchase access, follow the instructions for how to buy access.
• Need more help? See a detailed answer on the Pearson Customer Technical Support site.

What should I do if I am having trouble purchasing access online?

When you purchase access online, you do not need an access code. You can go to your course directly after you provide your credit card or PayPal account information as part of registration and enrollment. After you complete registration, you are directed to www.coursecompass.com to log in to your course using the login name and password you created.

• For help making an online purchase, see how to buy access.
• You can also view the video tutorial, Register & enroll by purchasing online.
• Need more help? See a detailed answer on the Pearson Customer Technical Support site.

Where can I find a list of my subscriptions?

To see all of your Pearson Education accounts, go to your Pearson Account Summary and log in.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

How can I change my email address, login name, or password?

To change your email address, login name, or password, go to your Pearson Account Summary and log in. Then, click Edit Account Information and modify the entries as necessary. When you have finished, click Save.

Need more help? See a detailed answer on Pearson Customer Technical Support site.

How do I get a refund if I purchased my access online?

If you purchased a product through MyPearsonStore on a website with a credit card, or on a catalog page, please contact webaccesscs@pearsoned.com for information on refund policies.

To help us process your request, please include the following information in your email:

• Your first and last names
• Your school or institution
• Your Order ID or Account ID
• The reason you are requesting a refund

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

How do I use the 24/7 Customer Technical Support site?

On Pearson's round-the-clock Customer Technical support site you can:

• Search Pearson's extensive knowledge base for answers
• Submit questions via an online form
• Chat online with a Technical Support Agent
• Set up a Support Account where you can view all your questions and their solutions

The Customer Technical Support site consists of five pages:

• Support Home is where you can view the most popular questions and their answers by entering keywords into the search box. You can also log in to your Support Account, ask a question by email, and send feedback about the site.
• Search FAQs lets you search using keywords and then displays the relevant answers.
• Ask a Question is where you can submit a question to the Pearson Support team. After you supply the requested information and click Continue, you will see some suggested answers. Click an answer if you think it might helpful. If none of the suggested solutions help, click Finish Submitting Question.
• Chat is the page where you can start a live chat with a Technical Support Agent. First enter your Contact Information and fill in any additional information that applies. Then click Submit Request. A separate window opens where you can chat with the next available agent. If you need to wait, you can continue to search for answers.
• My Support Account lets you view all your previous questions and chat sessions if you already have a Support Account. To create a Support Account, click Create a New Account and follow the on-screen instructions.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

Why can't I play the videos in my course?

If you are having issues with a QuickTime video on any Pearson site, you need to adjust the settings for your operating system and QuickTime version by following the instructions on the Pearson Customer Technical Support site. If adjusting the settings doesn't correct the problem, go to http://www.apple.com to download and install the latest version of QuickTime.